Job Loop cancellation
Use Cancel monthly renewal in your Job Loop billing settings to stop the next renewal. Review the confirmation and the exact paid-through date. Your current confirmed access continues to that date unless the underlying payment is refunded, disputed or revoked. Pausing or cancelling the search schedule does not cancel billing. If cancellation is awaiting confirmation, refresh billing or contact us with your receipt reference; an unconfirmed request is not presented as cancelled.
Cancellation is not a refund request. For an incorrect or duplicate subscription charge, or a service problem, ask through the contact page with your Dodo Payments receipt reference. We review the actual payment and service record; mandatory consumer rights remain unaffected. We do not promise a job, interview or hiring outcome.
7-day money-back promise
If a pass is not right for you, ask for a refund within 7 days of buying it. If you have used fewer than 5 tailored CVs from that pass, we refund it in full. Ask through the contact page with your Dodo Payments receipt reference.
What a refund does
Refunds are paid back to your original payment method by Dodo Payments, our merchant of record. A refunded pass stops working straight away, including any tailored CVs left on it, and this also applies to a partial refund. Documents you already downloaded stay yours.
Failed requests
An AI tailoring request that fails before any AI work is done does not use a tailored CV. A failed request that does not save a usable pack does not use a pack credit. Previously approved documents can be downloaded again at no cost. If you think something was counted wrongly, contact us.
Incorrect or duplicate charges
For incorrect charges, duplicate purchases or a pass that does not work, contact us with your receipt reference and we will put it right. A refund of an earlier application-pack purchase removes that purchase’s unused packs. No interview or employment outcome is guaranteed, and refunds do not depend on hiring results.